Terms and Conditions

Last updated: June 11, 2024

CANCELLING YOUR BOOKING, REFUNDS, LATE CANCELLATIONS AND NO SHOWS

You may cancel your booking, without charge, up to 12 hours before the start of the session that you have booked. If you book onto a session within 12 hours of its scheduled start time, there is no entitlement to cancel other than in accordance with the next paragraph.

If you are on an unlimited membership (monthly, 6-monthly, 12-monthly) and fail to cancel within the cancellation period stipulated above, you will incur a £5 charge on your next visit. We have a Zero Minute Lateness policy, meaning anyone who arrives after their class has begun will not be admitted into the class. Failure to show up on time or attend class will be marked as a no-show and will incur a £10 charge on your account which we require to be settled in order for you to continue to use your membership.

If you are on a 10-class pass or have paid a drop-in fee, upon a late cancellation, no-show or late arrival to a booked class, the credit will be used as if you had attended the class. If cancelled in accordance with the 12-hour cancellation procedure, your class credit will be added back to your account.

If you cancel a workshop in accordance with the 12-hour cancellation procedure, your workshop credit will be added back to your account for use within 6 months.

If you have purchased a single class credit or membership type we do not offer refunds, however, your case will be reviewed by management if requested.

BOOKING POLICY If you have a Membership inclusive of Monthly, 3, 6, or 12 Months: You can book in your preferred classes up to 21 days in advance. If you are on an Intro Memberships and or Class Pack: You have access to class bookings up to 10 days prior for our Intro Memberships and Class Pack holders.

MAKING A CHANGE TO YOUR BOOKING You may change your booking up to 12 hours before the start of your class/course/workshop that you have booked.

You may change or cancel a booking online, by phone, or in person at the studio.

IF WE CANCEL YOUR BOOKING In the event that we cancel a class or classes that you have booked, we will contact you by email or telephone to let you know. At the time of cancellation, we will offer you the choice between:

having your account re-credited with the price of the cancelled class being transferred to a class at an alternative date and time

SUBSTITUTE TEACHERS We reserve the right to make schedule changes when necessary. This can include last minute changes to teachers due to unforeseen circumstances. In this instance, you reserve the right to cancel your reservation at any time, without charge.

LATENESS POLICY Waking Dreams operates a policy which prevents you from taking part in a class if you are late. This policy is in place to prevent injury and to be mindful of the teacher and other participants in the class. We ask you to be present at the studio 10 minutes prior to the beginning of the class. If you fail to show for a booked class in accordance with the above, the “late cancellation” policy (paragraph 2) will come into effect.

OTHER MEMBERSHIP TERMS AND CONDITIONS Please read our Terms and Conditions (“the Terms”) carefully before signing up for membership. By signing up for a membership, at the end of this document you are confirming that you have read the Terms and agree to be bound by them. These Terms together with the items listed in paragraph 2, below, constitute a membership contract between you (the client) and us (Waking Dreams London LTD).

PAUSING MEMBERSHIP

If you are on a Monthly Rolling, 6-Month or 12-Month Membership, you are able to pause your Membership for a minimum of 10-days and maximum of 3-months up to twice a year.

If pausing in the case of injury, illness or pregnancy, pease reach out to our team to discuss options.

INTRODUCTION

All classes, courses and workshops are supplied by Waking Dreams London LTD, trading as Waking Dreams, (whose registered office is 6b Ada Street, London, E8 4QU and whose company number is 14410914), subject to the following express Terms. In these Terms “we”/”us”/”our” means Waking Dreams London Ltd. And “you”/”your”/”yours” means you, the direct client.

BOOKING CLASSES

The cost of each class/course/workshop will be shown clearly on the website. If a member, all classes included in your chosen membership type will have no cost attributed to them. Additional classes/workshops / courses must be paid for at the time of booking.

Bookings can be made via the online timetable on the website. It is your responsibility to ensure that you have made your booking and submitted payment correctly.

PAYMENT FOR DROP IN

If you wish to pay for classes/workshops /courses / promotions via the pay-as-you-go / drop in option: Payment for your class/course/workshop may be made by credit card or debit card. Payments can be made online.

PAYMENT FOR MEMBERSHIP

You can purchase an unlimited monthly, 3 monthly, 6 monthly, 12 monthly membership, a 5 or 10 class pass, or a 10 day, 30 day, 66 day intro membership.

Memberships are valid for the timelength specifed on purchase (month, 3-month, 6-month, 12-month) and Class Credits/Packs are valid for one year.

PREGNANCY POLICY

You & baby are our first priority when we have you in class. If you have had a very regular practice pre-pregnancy then by all means drop us an email so we can discuss you attending our dynamic classes, but if you're fairly new to yoga or haven't had a regular practice, we suggest you head to our pregnancy specific classes! Any questions? Just drop us a line yesyes@wakingdreams.co

COMPENSATION

We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to: 1. your own fault; 2. a third party unconnected with the provision of our services; or 3. events which we could not have foreseen or avoided even if we had taken all of the responsible precautions

Our liability to compensate you (other than in the case of personal injury or death) will be limited to a reasonable amount having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.

MEMBERSHIP FEE CHANGES

Waking Dreams reserves the right to review and change Membership Fees periodically. Your monthly Membership Fees will remain the same as your Membership start date throughout your contracted period. Once your contract period has come to an end the Membership Fee will be charged at the rate at the time of the renewal.

PAYMENT

Payment may be made by credit or debit card online only.

NON-PAYMENT OF FEES

If your Membership Fees become overdue, we reserve the right to refuse you entry into our studio/classes/courses/workshops until the overdue sums are paid in full.

Should you default on payments to us, we reserve the right to notify the default to a credit reference agency or other third party to obtain payment from you.

CANCELLATION OF MEMBERSHIP

All memberships last for a minimum of 1 month. After this time you are free to renew, or cancel your membership.

HOW YOU SHOULD CONTACT US

Any written notice or completed form (eg. Request to Freeze Membership) should be e-mailed to the studio; yesyes@wakingdreams.co

You may change or cancel a class booking by phone, or in person at the studio.

LOST PROPERTY

We take no responsibility for your goods whilst at any Waking Dreams premises. If found, lost property will be kept on site for two weeks maximum. It is your responsibility to contact Waking Dreams and arrange a pick up date or disposal.

FORCE MAJUEURE

We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms , if the delay was due to any cause beyond reasonable control, including, but not limited to, Acts of God, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour , fuel, parts or machinery, power failure or breakdown in machinery.

WAIVER

No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.

SEVERABILITY

If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Terms together with our Student Intro form constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between parties.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Country refers to: United Kingdom

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Waking Dreams London LTD, 6b Ada Street.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to Waking Dreams Studio, accessible from www.wakingdreams.co

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

  • Goods availability
  • Errors in the description or prices for Goods
  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the products instructions, documents and wrappings. Goods that are damaged or not in the same condition as You received them or which are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

  • By email: yesyes@wakingdreams.co